The mobile provider Three has issued an apology after clients nationwide reported difficulties with making and receiving calls.
Over 10,000 users have registered issues on the outage tracking website Downdetector, with reports commencing around 1 PM.
The network stated that a “minor percentage” of its clientele were impacted and reassured that efforts were underway to resolve the situation.
Users on X noted difficulties in regions including Yorkshire, Derbyshire, North Lanarkshire, and London.
“Six hours in and I still cannot initiate or accept a call!” lamented user @nameisrichard.
“I am attempting to arrange my mother’s funeral, and I can neither make nor receive calls. It is outrageous,” stated @flynn1965.
@bertis100 shared: “We have had no service since 1 PM in Motherwell, Scotland.”
The network initially expressed its apologies earlier this afternoon but indicated that data services and emergency 999 calls were operational as usual.
They reiterated their apology at 7:30 PM, stating they were “truly sorry” for the inconvenience caused.
Nonetheless, their latest communication solely referenced that data services remained unaffected, implying that emergency calls might indeed be compromised.
The company’s coverage checker is temporarily inaccessible on its website.
Read more from Sky News:
Meta denies allegations of ‘forcing’ users to follow Trump
Digital driving licenses to be rolled out this year
More than 5,000 individuals continued to report issues on the Downdetector platform just prior to 8 PM.
Last month, it was announced that Three’s merger with Vodafone had received approval, with both firms pledging an enhanced service accompanied by an £11 billion investment strategy.
The finalization of the merger is anticipated to occur in the first half of 2025.
