Virgin Media is currently addressing a problem that has left numerous customers unable to connect online.
The telecommunications giant announced on Monday that it was aware of “intermittent disruptions” with its services and expressed apologies to customers, stating that resolving the issue was a “top priority”.
The firm has yet to disclose the root cause of the problem.
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According to the service status platform Downdetector, over 9,000 reports of difficulties have been logged since 11am, with most users indicating that their internet services have been disrupted.
In a communiqué, the company stated: “We recognize that several customers are facing intermittent service issues,” a spokesperson for Virgin Media O2 remarked.
“We sincerely apologize for any trouble this may have caused and are diligently working to rectify this promptly.”
‘Not beneficial’
A number of impacted customers took to social media platforms to voice their grievances concerning their services, with one individual describing the connectivity as being “inconsistent”.
Another user commented: “Why is it happening on a Monday of all days?”
A third user inquired whether there would be compensation for the mobile data consumed while trying to access the internet.
“I expect some reimbursement for the data I utilized today, given that I am with O2 and my Virgin Media broadband is down; I am exhausting my entire data allowance… not beneficial,” they expressed.
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Virgin Media merged with O2 UK back in June 2021.
This merger involved US media conglomerate Liberty Global, the parent company of Virgin Media’s cable TV and broadband services, uniting with Spanish telecommunications firm Telefonica to establish a £31bn enterprise.
As of the close of its second quarter in 2024, Virgin Media reported a customer base of 5.7 million broadband users – a significant portion of whom also subscribe to mobile and pay-TV offerings from the provider.
