A “technical malfunction” at British Airways has resulted in flight delays, allegedly affecting thousands of travelers.
Travel reporter Simon Calder stated on X: “The failure of British Airways’ IT systems is leading to delays of 1-2 hours across numerous BA flights this evening… As delays accumulate, I am concerned there may be cancellations tonight/tomorrow.”
In a statement, British Airways acknowledged that flights were “currently operating but facing delays” and that their teams were actively working to “address a technical problem impacting some of our systems”.
Earlier media sources indicated that dozens of flights were grounded and that communication systems were impacted.
One user on X posted an image of people waiting on the tarmac in Verona, Italy. They remarked, “What has happened to the nation’s airline? Completely unfit for purpose.”
In response to another user on X, BA stated: “Our website is currently malfunctioning. We are doing everything possible to restore it online as swiftly as we can.
“Hopefully, it won’t be long before the Captain has his load sheet. Thank you for your patience. Safe travels when it’s appropriate for you to fly.”
A spokesperson from Heathrow Airport commented: “We are aware of a technical problem that British Airways is currently investigating, and we will collaborate with them to provide updates to passengers as soon as possible. Heathrow’s systems are functioning normally.”
In June, several British Airways (BA) flights at Heathrow faced delays of several hours due to a “technical fault” in baggage handling.
BA reported a “temporary technical issue” that disrupted its baggage management system at the airport, and extended apologies for the inconveniences caused.
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In January, “intermittent problems” with the airline’s application and website prevented customers from accessing these services.
BA’s customer rating for long-haul flights was noted as the joint third-lowest among 17 airlines evaluated by Which? in February.
