A visually impaired individual who relies on private hire vehicles for commuting to and from his workplace has successfully taken legal action against a taxi driver who denied him service because of his guide dog.
Stephen Anderson, 33, who serves as a public servant, informed Metro that he has faced rejection from taxi drivers a total of 82 times due to having his guide dog accompany him.
According to section 170 of the Equality Act, it is illegal for private hire drivers to deny service to a guide dog and its owner.
Residing in Harrow, Anderson has started documenting these incidents and reporting them to TfL, which states it takes action against minicab drivers who refuse to accommodate guide dogs.
The latest incident captured by Anderson has gained significant traction on X, amassing over 3 million views and numerous comments.
Stephen disclosed to Metro that the experience left him feeling ‘very sad’, highlighting the ‘negative repercussions’ associated with his disability.
(Picture: Stephen Anderson)
‘Being treated differently in public because of my inherent condition makes me feel worthless,’ he articulated.
‘Nonetheless, I acknowledge my social obligation to advocate for disabled individuals who cannot voice their concerns, ensuring this struggle is fought on their behalf.’
‘This triumph is not primarily for my benefit, as I gain nothing significant from it.’
‘There’s no tangible financial advantage in this case. This victory is for them, and I hope it communicates a clear message that support will be provided, and drivers are required to adhere to regulations.’
Stephen has had his guide dog Ava for 14 months and states that she provides him with a ‘whole new level’ of independence, especially compared to when he relied on a cane.
‘I can venture out during the day and also at night without becoming overly fatigued,’ he shared with Metro.co.uk.
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‘She allows me to make well-informed choices regarding street crossings and similar situations, without placing undue strain on my vision. In my role as a public servant, I need to be alert and cannot arrive at work feeling drained.’
‘Utilizing a cane provides information that requires interpretation, whereas a guide dog interprets the surroundings for you.’
Stephen has been quite outspoken about his experiences on social media but admitted that he sometimes reflects on whether discussing these matters publicly is the right decision.
‘I genuinely hope I don’t deter individuals with disabilities from seeking assistance dogs,’ he added.
‘Nonetheless, as you enter that process, you must do so with a clear understanding. You must be aware of what challenges you may encounter.’
‘There is little use in me attempting to sell you a package of grapes only to find out they are spoiled; I must be transparent, and I apologize if this discourages anyone.’
‘These actions are directed at me. They are actions taken against us. Ultimately, it’s the social model of disability that emphasizes: my condition does not limit my ability to navigate the world; rather, it is the systemic barriers that do.’
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